Refund Policy

Scope

This policy applies to Usage Buddy license purchases made through our website. Dodo Payments is the merchant of record and handles payment collection, taxes, receipts, and approved refunds. The checkout and receipt may include additional buyer terms. Nothing in this policy limits consumer rights that cannot be waived under applicable law.

Refund requests

You may request a refund within 14 days of purchase by using the contact page. Submit the request from the email address used at checkout and include the order or receipt reference. Do not send full card or bank details.

A request is not an automatic approval. We may verify the purchase, license status, download or activation records, technical issue, duplicate charge, suspected fraud, or policy abuse before deciding. We may ask you to try reasonable troubleshooting where the issue appears fixable. Requests made after 14 days are normally declined unless required by law or justified by a duplicate charge, unauthorized transaction, non-delivery, or other exceptional circumstance.

When a refund may be refused

To the extent permitted by law, we may refuse a discretionary refund where the request is late, the product was materially used as described, the published system requirements were not met, the issue depends on an unsupported or changed third-party service, the license or download was shared or misused, the request contains false information, or repeated purchases and refund requests indicate abuse.

Processing and license access

Approved refunds are issued by Dodo Payments to the original payment method where supported. Banks and payment networks control when funds appear, so processing times are estimates rather than guarantees. Currency-conversion differences, bank charges, or payment-provider fees may not be recoverable unless required by law.

When a purchase is refunded or reversed, the associated Usage Buddy license may be disabled and must no longer be used. A chargeback or payment dispute may also suspend the license while the transaction is reviewed.

Promotional refunds

Any rebate, creator reward, “money back,” or similar promotion is separate from this policy and is governed by the conditions shown on the relevant promotion page. Promotional payments are not guaranteed unless all published conditions are met and the claim is verified.

Changes and contact

We may update this policy for future purchases by posting a revised version and effective date. Questions or refund requests can be sent through the contact page.